I had the worst experience ever at the hotel upon check in yesterday. So after debating back and forth with Dominic, I then asked for a 'boss' that knows what they are doing. Well that didn't work either because he was off, but Kira requested that the 'guest relations specialist' by the name of Dominic come to the counter to speak with me! He arrived and had no clue what was going on nor did he know anyone that I was asking for (Cheryl or Candi which are floor supervisors), he was clueless as to how he could handle the matter, (my suggestion would be hire someone that has some intelligence). So my next step being that it was 1am, I asked for my host to come and talk to me. I then asked to speak to a manager and that is when I met Kira who is the front desk supervisor she then apologized and told me that there was nothing she could do. I then was informed by the hotel staff that there was not a reservation for me and that the only comp rooms I can use is Sunday through Thursday. I began by Valeting my vehicle and attempting to check in at 1am at the front desk. I drove up from Chicago to stay the night a Potawatomi Hotel and casino.
